Support
How can we help?
Email the Quoll-Q team at quollqad@gmail.com. Pick a topic below and your email will open with the subject filled in.
Topics
- Account and sign-inSigning in, your profile, your username
- Races, GPS and resultsA checkpoint that didn't confirm, a result you think is wrong
- Rewards and redemptionsA reward that hasn't arrived or wouldn't redeem
- Safety concernReport something unsafe, or a concern about another account
- Privacy and your dataAsk for a copy of your data or a correction
- Delete your accountHow to ask us to delete your account and data
- Shop partnersHelp with partner applications and the Partner Portal
When you email
- Send it from the email address linked to your Quoll-Q account, if you have one.
- Include your username, and the race or reward it's about.
- Never send your password. Don't send identity documents unless we specifically ask.
- If someone is in immediate danger, call 999 or 112. Email is not an emergency service.
We monitor support from 07:00 to 19:00 and throughout scheduled Live races. We aim to acknowledge a complaint within two working days.
Read the privacy notice and terms.